Driva lite policty

Worst service ever. I never get answers to my calls I make on any day. My licence disc expires on the 28th so instead of their consultant reaching out 2 months before like the policy document outlines but no one did,so I contacted them instead and was allocated an agent who asked for my car reg and model inform I responded immediately and heard nothing from him since. 3 weeks later when I reached out to same agent,I was told that my info was incomplete hence no response and then suddenly I get an email that requested me to pay R100 and complete the form immediately so get my licence disc renewed. This complete nonsense especially because they never miss or forget to debit the money but doesn't provide any service. All I want is to cancel the policy but no one is answering the damn phone.