RB
Robert B

1 reviews | Active since Mar 2009

03 Jun 2016, 06:49

Double debit orders???? Totally ***********!

<p>Long story short - last month I was 1 month behind for a car instalment with Wesbank. Wesbank phoned me to follow up for payment and I told them I would pay them the outstanding amount on the 25/05/2016 - which I did. I called them to phone them and tell them that I paid and despite this, they still went ahead and double debited my account on 26/05/2016 and again on the 02/06/2016! As a result, now my bond with FNB bounced and returned back as unpaid. This is totally unacceptable and I want Wesbank to fix this mess and refund me the double debit URGENTLY - otherwise I am switching banks! </p>

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Replies (1)
WesBank
WesBank's reply03 Jun 2016, 13:57
Official

Good day

Thank you for raising your concerns regarding the debit order which has been erroneously submitted against your account.

We have attempted to contact you on the mobile number provided without success and have since forwarded an e-mail to the gmial address. Please respond to this mail with your WesBank Account details so we may access your account profile and attend to resolving this matter.

Yours in Service,

WesBank