RB
Roger B
1 reviews | Active since Mar 2009
05 Sept 2015, 12:18
Double debit order
WTH do you think you are doing!?<br> I called to arrange manual debit order.<br> Spoke to at least 3 people to confirm.<br> Then you go and debit me twice ***H!?<br> Refund requested via your website, ***<br> Ensure that the refund is done by Tuesday, or else I will take this further.<br> I have all my calls from and to your call centre recorded.<br> So I will be taken this to the Complaints Commission if not received by Tuesday
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WesBank's replyOfficial
30 Sept 2015, 15:03Hello RJEBROWN,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
After investigating the matter we determined that your version of events as our agent did not see that a manual debit order was already in place when you called to make an arrangement.
We assure you of our best intentions and that the appropriate corrective measures have been taken to prevent similar occurrences.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
After investigating the matter we determined that your version of events as our agent did not see that a manual debit order was already in place when you called to make an arrangement.
We assure you of our best intentions and that the appropriate corrective measures have been taken to prevent similar occurrences.
Yours sincerely,
WesBank
Best regards,
WesBank's reply30 Sept 2015, 15:03
Official
Hello RJEBROWN,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
After investigating the matter we determined that your version of events as our agent did not see that a manual debit order was already in place when you called to make an arrangement.
We assure you of our best intentions and that the appropriate corrective measures have been taken to prevent similar occurrences.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
After investigating the matter we determined that your version of events as our agent did not see that a manual debit order was already in place when you called to make an arrangement.
We assure you of our best intentions and that the appropriate corrective measures have been taken to prevent similar occurrences.
Yours sincerely,
WesBank
Best regards,