Double billing

<p>So, I contact wesbank to make a change to my monthly due date as I am having issues. I am told to change it via the online function. I was then billed twice in October. No one told me this would be the case and if they did I would rather have not changed it at all. (I am having issues remember)</p> <p>I contact Wesbank, only to be told that they cannot help me and I must contact Collection solutions.</p> <p>Without contacting me at all they handed it over to debt collectors. REALLY>? </p> <p>I contact them and I am then told They cannot help me and yes I must pay double for that month.</p> <p>I now incur 10% of full double amount in fees on top of everything else. This is unreasonable to say the least and am shocked at this! I thought Wesbank/FNB were the helpful bank but not once did I get the help promised. It is very sad and I am not thinking, did I make a mistake going with them as my car finance institute??</p>