Don't use Wesbank! They have the WORST customer service. Not sure if a human even works there.

Does anyone actually still work at Wesbank? I've been trying to get a settlement amount and I've received a follow-up copy and paste mail three times with no information and still no settlement amount. I have asked to be called. Nothing. There is absolutely no person attributed to it, therefore no follow up. This is ridiculous. I have been trying to get a settlement amount for over a month! I want to pay it off and be done with them. They have also ****** money from me during this time due to "them not having proof I have insurance", which I have a broker that attended to it. Don't use Wesbank even if they give you a good rate. They will take it from you somewhere along the line.