1 reviews | Active since Oct 2016

20 Feb 2019, 12:28

Don't use wesbank

Don't do private car finance with wesbank. I bought a car half financed... half cash. Wesbank instructed me to pay the cash to them, they pay the seller. They paid the seller the financed amount... almost 24 hrs later they haven't paid my cash deposit to the seller. The seller won't release the vehicle obviously. Wesbank has started charging me interest on the finance amount even though I cannot take possession of the car because they haven't paid the deposit. So I have no car.. no cash and an starting to owe interest!!

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Replies (1)
WesBank
WesBank's reply20 Feb 2019, 12:47
Official
Dear Benoit de Fleuriot de la Coliniere,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8C761.

Regards,
Patience Ramanugu

WesBank Service Resolution