BS
Balungile S
1 reviews | Active since Mar 2022
13 Oct 2023, 23:00
Don’t take Financing with Wesbank
Got a service plan on the 14/09/2023 called in to cancel it on the 16/09/2023. Was told it will take a month to process the cancellation I have reference to that call. Nothing was changing on my statement. Called again to cancel with Motorite this time. Looks like they were buying time for them to include it on my premium. After about 3 to 4 times calling them to remove that charge. It’s still there and part of my installment. They forcing that to me now. My right is to cancel anything I don’t want, which seems not to be that case with WesBank. They doing as they please. REMOVE THAT SERVICE PLAN ON MY STATEMENT
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Replies (1)WesBank's replyOfficial
16 Oct 2023, 07:23Dear Balungile S
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply16 Oct 2023, 07:23
Official
Dear Balungile S
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
