AB
Arras B

1 reviews | Active since Feb 2026

26 Feb 2026, 09:43

Don't send Natis docs for interlink trailers

Every time Wesbank finances an interlink trailer, when the account is settled, they only send one Natis. Even though there are two Natis documents attached to an interlink trailer. This has happened multiple times. It is then with immense struggle to try and get them to understand that there is still one Natis outstanding, since their system shows that they did send a Natis. This is unacceptable for a big Financier to not be able to dispatch the correct documents

0
Replies (3)
WesBank
WesBank's reply26 Feb 2026, 10:48
Official
Dear Valued Customer,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,WesBank Service Resolution

Best regards,

WesBank
WesBank's reply26 Feb 2026, 10:52
Official
 Dear Valued Customer,

Your reference number is CRSEA087.  Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field. 

Regards, 
Mamma Ndlovu
***

Best regards,

AB
Arras B's update26 Feb 2026, 11:29
Reviewer Update
Thank you