Don't hide from me

Let me start by saying, for the last few years I have dealt with Wesbank, I always thought they had great customer service. I have come to realise that was only because they are getting money out of me. The second they owe me money, the customer service is completely non-existent. For over a month I have been emailing repeatedly and all I get back is generic auto-response emails. Where are your staff members now? Why is nobody able to assist me with a very simple refund for a double payment made? The over-paid amount is not your money and the statement reflects that clearly. So refund it and stop trying to hide from me like you can't afford to give me my money back.