BG
Briony G
1 reviews | Active since Jul 2012
14 Nov 2023, 13:36
Dont expect good service from Wesbank Corp
I submitted documents for my provisionally approved car loan to Wesbank Corp and 24 hours later, no response to my mail or the questions in it. Tried to call - held on for 17 minutes before I put down. Filed a complaint online - I was told 5 to 40 days to resolve it. What a joke, lost the car I was going to buy to another client.
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Replies (2)
WesBank's replyOfficial
14 Nov 2023, 13:49Dear Briony Botha,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply14 Nov 2023, 13:49
Official
Dear Briony Botha,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
BG
Briony G's updateReviewer Update
15 Nov 2023, 11:30I have submitted the complain online and still no call, no response at all. What a pathetic effort.
BG
Briony G's update15 Nov 2023, 11:30
Reviewer Update
I have submitted the complain online and still no call, no response at all. What a pathetic effort.