JW
Jacques W

1 reviews | Active since Nov 2016

02 May 2023, 14:46

DONT DO BUSINESS WITH WESBANK, EVER.

Judge for yourself. So Wesbank and Gadinewe Dikome cannot decide what they want to do or how best to intimidate me as a client. The one day my attorney is bypassed at every opportunity and the next Wesbank withdraws without formal notice. Are they trying to blindside me? Have a look for yourself and decide if after coming to an amicable solution, this new email speaks to anything other than unprofessional and ********* business conduct, considering that this vehicle is almost settled and the "extras" were never agreed to nor signed for. Best be careful doing business with wesbank. See more online soon and join the discussion on youtube soon.

Good day

The 13% and the R35 000.00 is an agreement you have signed for, please refer to attached Instalment agreement, regrettably same cannot be removed. [disputed, no signatures and no documentation, just added behind my back]

It come to my attention that covid relief was approved however on condition that the debt counsellor does a variation order to allow WesBank to re-structure the account and it was not received as a results the account accumulated arrears and you were in breach of the consent order, and resulted in WesBank exercising their rights and proceeded with legal action for the return of the vehicle or settling the arrears. [Disputed]

You lodged a complaint in 2021 with NCR and in 2022 February we received closure letter from NCR in favour of the bank. [Disputed and no NCR letter received]

Based on the above if you are unable to settle the account our attorneys will proceed with legal action, alternatively we can assist you with three months payment arrangement for the outstanding balance on your account. [ After they just settled the issue a two weeks ago, decide for yourself]

Regards, Gadinewe Dikome Service Resolution Consultant WB MOTOR

Address House of WesBank, Fairland Gauteng // Web wesbank.co.za

0
Replies (1)
WesBank
WesBank's reply02 May 2023, 15:04
Official
 Dear Jacques Wagner
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution