rH
renee H
1 reviews | Active since Mar 2010
11 Feb 2016, 08:36
Dont deny what you said
My debit order of the 5th of the month was returned and i arranged with collections that i would catch up the payment on the 25th of this month - i had a medical emergency. YESTERDAY i get a call to re-itterate the position that i will catch up the installment on the 25th - all ok and we leave it at that. Last night i get an alert that Wesbank are trying to debit my Account - but how? I made an arrangement to pay on the 25th and last night was only the 10th - my concern is that the return debit order of last night is going to cost me R150 - who is going to pay that? I am not - I made an arrangement with not one but TWO of your staff members that i would pay on the 25th.
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WesBank's replyOfficial
15 Feb 2016, 13:17Hello reneeh,
Thank you for bringing your concerns to our attention and affording us the opportunity to rectify where we have fallen short.
We have been in contact with you to discuss the sequence of events that led to your frustration, and wish to sincerely apologise for any inconvenience caused.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to rectify where we have fallen short.
We have been in contact with you to discuss the sequence of events that led to your frustration, and wish to sincerely apologise for any inconvenience caused.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
WesBank's reply15 Feb 2016, 13:17
Official
Hello reneeh,
Thank you for bringing your concerns to our attention and affording us the opportunity to rectify where we have fallen short.
We have been in contact with you to discuss the sequence of events that led to your frustration, and wish to sincerely apologise for any inconvenience caused.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to rectify where we have fallen short.
We have been in contact with you to discuss the sequence of events that led to your frustration, and wish to sincerely apologise for any inconvenience caused.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank