Don't Care Attitude

Item: WesBank
Rating: 2
Author: Saula S

At a time when we are faced with a COVID 19 epidemic, when banks are expected to give support and assistance to their clients, Wesbank has shown a don't care attitude. My debit order is on the last day of the month, but in April Wesbank decided to debit my account on a different date (26/04/2020) and again in May, without contacting me or discussing it with me. For me, this is unacceptable, arrogance.

Helpful (0)

Replies (2)

WesBank's replyOfficial

10 Jun 2020, 07:25

Dear Saula S

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply10 Jun 2020, 07:25

Official

Dear Saula S

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

Saula S's updateReviewer Update

10 Jun 2020, 14:52

Thank you Wesbank, as promised they got back to me and my concerns were resolved.

Saula S's update10 Jun 2020, 14:52

Reviewer Update

Thank you Wesbank, as promised they got back to me and my concerns were resolved.