Don't believe them

I settled my vehicle early December 2017 and called Wesbank's call center on 12 December 2017 requesting to send my Natis docs after 27 December because I'll be on leave from 14 December. The person at the call center said all is fine they will send my docs after the 27th. During this time Wesbank tried to deliver the docs and because nobody was home the docs were returned. Now they asking me R57 to deliver again. It's not about the R57. It's about the principle. Wesbank's response to my query is that they have no notes of me calling them on the 12th. The worst of all this morning I called Wesbank again to find out if any notes were made on 12 Dec. After finding out no notes were made I hung up, just to call them back 2 mins later to find out if their wasn't a recording made. Just to find out they don't make recordings of all calls. Can you believe it, the person I spoke to initially this morning also didn't make any notes of our conversation and also no recording to prove I called 2mins earlier. WESBANK LIE TO YOU WHEN THEY SAY THEY MAKE RECORDINGS OF ALL THE CALLS. THEY DON'T. ALWAYS ASK FOR A REF NR. BAD SERVICE!!!!!