Done with FNB

This complaint relates to service I have received from Wesbank Private to Private, but I would like FNB to be aware that this is why I am going to close my account. I have recently placed an application for vehicle finance with FNB, Absa and Nedbank. Absa and Nedbank had no problem assessing and approving my application. FNB, however, have declined to quote because I changed jobs in November, receiving half a salary from my old company and half a salary from my new company. I was informed that "Hogan" only picks up the one payment as a "salary" and the other just as a normal "payment" and therefore they cannot quote on cover. WOW. First of all, if I were not ex staff of FNB, which the consultant assisting me does not know I am, I would have no idea what or who "HOGAN" is. Second of all, if the computer system does not pick up the second payment as a "salary" but there it is in black and white and with a corresponding payslip which I have provided, then I would think the human brain would prevail. Clearly not the case at Wesbank.

Based on the fact that two banks with whom I have never held an account are willing to finance me and my own bank, where I have banked for 13 years, held an exemplary record and received a salary every month of those 13 years, is not unable but UNWILLING to assist me, I will be seeking alternative banking arrangements and I intend to close my FNB account. I am very disappointed it has come to this.