CG
Carike G

1 reviews | Active since Jan 2016

07 Jan 2016, 14:22

DONE with FNB

After Wesbank incorrectly put a debit order against my account WITHOUT my permission FNB continued to REFUSE to reverse this saying that because Wesbank is a subsidiary or some nonsense like that Wesbank has to do this. <br> <br> Wesbank firstly admit they made an error, confirmed they will reverse, then don't. Then say I did in fact authorise the debit order, then after being forced to listen to the recording again admit it was an error, then promise to reverse the debit the same day, then two days later after I again had to phone THEM still haven't because they had to phone me to confirm information but forgot.... <br> <br> And all the while my PRIVATE BANKER STILL hasn't returned my call and FNB STILL refuse to reverse an ******* debit order against my account!! If it was anybody else I am sure there would have been no problem to reverse an unauthorised debit order!!<br> <br> After being with FNB for more than TWENTY YEARS I am now DONE!!!<br> <br> I will be taking my business as well as my vehicle finance elsewhere!! <div><br></div><div><em>(Supplier name changed from First National Bank to Wesbank by Hellopeter.com)</em></div>

0
Replies (1)
WesBank
WesBank's reply18 Jan 2016, 13:44
Official
Hello CentCustomer,

We appreciate this being brought to our attention and apologize for the inconvenience you may have experienced.

A FNB and WesBank representative have been in contact with you regarding your unauthorised debit order query and will remain in contact with you until the matter is resolved.

Please accept our sincere apologies for the frustration caused.