Don't want my business ever

I am a premium FNB customer and thought I would look at re-financing my car with them to consolidate all my accounts and try and pay it off quicker with a better interest rate.<br> I completed the online application on the FNB website and received communication of additional documentation that needed to be sent which was sent the same day (13 March) after nearly 4 weeks of following up with emails I finally get a call to discuss my application. The woman on the phone had the wrong address and finance amount and also if I was buying a car privately it would of been sold with their lack of communication in a timeous manner. She also had on the application that I wanted a 60 months term which is ridiculous! We then checked what a 24/36 months contract would be and the interest rate was even more ridiculous. I asked for a better rate but she declined on the basis I am a new customer! This is the reason I have never financed with Wesbank in the past and I guess why I will never in the future. Disgusted with your service