1 reviews | Active since May 2013
Does Webank ignore ALL their clients like this?
On 23 April, I sent a request to [Email Removed] to enquire about the arrear amounts on my accounts with Wesbank that I would like to settle with immediate effect - I provided all the required info to allow them to respond properly. On 24 April, the centre responded with a request to supply them with a signed written request in PDF format reflecting my cell-phone number, vehicle description, ID number and signature. I did this on the same day and sent the letter back to the centre. On 5, 8 and 12 May I have been sending follow-up emails enquiring the status of my request (I received the 'read receipt' responses, so I know these mails have been read), but since 24 April I have had NO response from Wesbank or Colsol Prelegal. This is absolutely unacceptable!!! I want to pay my dues, but I am completely ignored in this matter. Is this how Wesbank treat all their clients?
Thank you for your concerns highlighted. We have made several attempts to contact you telephonically and via e-mail however we have had no response from you.
We aim for prompt resolution on this matter and in light of your initial concerns raised we implore you to contact our offices with the details provided on the e-mail which has been forwarded to you.
We eagerly await your reply.
Yours in Service,
WesBank
Thank you for your concerns highlighted. We have made several attempts to contact you telephonically and via e-mail however we have had no response from you.
We aim for prompt resolution on this matter and in light of your initial concerns raised we implore you to contact our offices with the details provided on the e-mail which has been forwarded to you.
We eagerly await your reply.
Yours in Service,
WesBank