Does anyone care at WESBANK ?

It is extremely difficult to communicate with Wesbank. You cannot get a warm body to speak to and their complaint system on the web doesn’t work, pressing submit is an act of futility!! So here is my complaint: Since February 2024 my wife,Patti who has general power of attorney for my brother Mr TEM Hoy ID # 55v******xx and I have been trying to get the registration certificates for 3 cars that he bought through WesBank but did not move into his own name. Thus far we have only received the papers for one, despite a trail of emails requesting the certificates, acknowledgment of emails, payments for the certificates (R 335 each - CoCT says this is *******). My brother died on the 7th April and I have been appointed executor and today the CoCT confirmed to me that WesBank is the owner of the 2 cars. This situation is no longer tenable. WesBank has behaved in an unacceptable and unaccountable manner. The first email had this cryptic subject No (CID:cb0j3k0r25j657rdkk The most recent No is: *** (CID:9zdcv5sydnvm8py4kd) Between those 2 numbers you will be able to track the email trail. Alternatively give me an email account to send the email trail to, plus all the relevant paperwork eg death certificate, executors appointment etc.

This has game of dodge responsibility has been going on for 6 months.