Do Not take vehicle finance under Wesbank!

I would like to share my poor experience with Wesbank to avoid any additional customers being disappointed.

I recently traded in my vehicle almost a month ago,settlement letter was received and dealership paid settlement amount on 01/04/23.Because the settlement amount was inclusive of my debit order,I should have received a refund of the amount debited.In addition to this,when I check on the Wesbank app,it shows there is still an amount outstanding and I am being charged interest on this.I have also notified that they have sent me new interest rate letter with an updated installment amount which is set to be debited at the end of April.

Refund of debit order not received and Wesbank has not settled the account.

It is nearly impossible to get hold of Wesbank telephonically,I’ve been on hold for more than 45 minutes at a time till my airtime runs out.Did this over more than 5 occasions and cost me nearly R600 worth of airtime,but never even spoke to an agent.

Sent email to customer service,responded asking for proof of the debit order which was submitted on 11/04/23.Sent follow up email for feedback on 20/04/23,no response(not even an automated one).

It’s almost been 20 working days now,and this is not resolved and my fear is that Wesbank Will debit me at the end of this month for money which is not available in my account which will then add a default to my credit profile.

I have been a loyal FNB customer for years and am really disappointed with the treatment from Wesbank.

I am seriously considering changing my bank and will never do vehicle finance with Wesbank ever again.

In my opinion ,you rather go with any finance house even if their interest rate is slightly highly and not be given poor service