RI
Robert I

1 reviews | Active since Dec 2019

03 Dec 2019, 06:58

Do not get financing from WesBank.

I have settled my Wesbank account in full at the beginning of August 2019. To date Wesbank has failed to provide my settlement letter, Natis papers & failed to refund the overpaid amount paid to date, despite numerous requests.

Wesbank will be held liable for all insurance premiums paid after the settlement date, as Wesbank is preventing change of ownership from occurring.

Wesbank's commitment to customer service is shocking.

Better off doing business with another institution.

0
Replies (1)
WesBank
WesBank's reply03 Dec 2019, 09:10
Official
Dear Robert I,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution