DO NOT BLINDLY ACCEPT EXTRAS FROM THE ARROGANT ENGINE ROOM

Got a call from a The Engine Room call centre agent who stated that they have found an issue on my Wesbank financing, that I do not have credit insurance. I told the guy I do have life insurance should anything happen to me my credit will be paid. The arrogant man then started to raise his voice stating that I clearly do not understand him, and that life insurance is for your life just as funeral insurance is for your funeral??? I then explained to him again that should anything happen to me my life insurance payout will cover the credit on my car. Which he then proceeded to raise his voice continuously saying that I do not understand what he is saying. He then told me that the purpose of the call is to give me an option to take out the credit insurance for R319. I told him I will not be taking it because I HAVE LIFE INSURANCE and he said I MUST. I asked him if it is a compulsory Wesbank addition and he said YES. Which made me furious because how can he make a statement like that as The Engine Room claiming that these extras are compulsory from Wesbank??? Apart from all that, if these agents are working from home then I suggest getting them all back into office because the background noise is terrible. I took out a dent and scratch insurance with them which I am now considering to cancel due to the obvious lies of these guys!!