MI
Mohamed I
1 reviews | Active since Jan 2012
26 Apr 2023, 05:15
Do better - poor services
My debit supposed to be deducted on 26th of the month. Last month, the debit was dedon 25th? So, I've requested my payment to be debited on 27th of the month in order to ensure funds as salary usually deposited late on 25th. Despite that the ignored my request (which is done online). Call centre is usually busy and keep you on long hold till airtime run-out. Really frustrating experience.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
26 Apr 2023, 07:51Dear Mohamed Irhuma,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's reply26 Apr 2023, 07:51
Official
Dear Mohamed Irhuma,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's replyOfficial
26 Apr 2023, 07:56Dear Mohamed Irhuma,
Your reference number is: CRSDDD8E. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Mpho Leboko
***
Your reference number is: CRSDDD8E. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Mpho Leboko
***
Best regards,
WesBank's reply26 Apr 2023, 07:56
Official
Dear Mohamed Irhuma,
Your reference number is: CRSDDD8E. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Mpho Leboko
***
Your reference number is: CRSDDD8E. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Mpho Leboko
***
Best regards,
MI
Mohamed I's updateReviewer Update
26 Apr 2023, 10:45Called this number and the switchboard place me on hold as trying to direct my call to someone, just wasted my airtime and no one is there to either take the call or assist. What a service?? I've already done x2 self-service date changes online, why should I go through this hectic process, again? You're simply wasting my time?
MI
Mohamed I's update26 Apr 2023, 10:45
Reviewer Update
Called this number and the switchboard place me on hold as trying to direct my call to someone, just wasted my airtime and no one is there to either take the call or assist. What a service?? I've already done x2 self-service date changes online, why should I go through this hectic process, again? You're simply wasting my time?