MK
Marlon K
1 reviews | Active since Jan 2020
23 Jan 2020, 11:32
Dissgusted in customer service
At 8h50 I recieved a call from an consultant from wesbank with regards to payment. He had a rude, stern , threatening tone . During the conversation I was told I had 2 choices or suffer the consequences of repossion..during the conversation I had to stop him 2 as his tone was becoming offensive, on the 3 occasion I then shared hows his tone offended me and still no behaviours correction. Is this the treatment we deserve for been loyal FNB / Wesbank/ First Rand customers. What happened to customer service? What happened to respect?
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WesBank's replyOfficial
23 Jan 2020, 12:52Dear Marlon Kinlock,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply23 Jan 2020, 12:52
Official
Dear Marlon Kinlock,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution