Dissatisfied with Wesbank

On 3 Aug 2022 I sent Wesbank an e-mail regarding the process I need to follow to receive my motor vehicles paper. I requested 2 vehicles papers. Wesbank informed me how to go about this and I sent all the necessary information. I then received another e-mail saying this process I followed has now been changed and that I need to transfer R362.00 so that Wesbank can do the necessary things on their side and then deliver it to us. I did exactly that and paid R724 (the amount for 2 vehicles) and e-mailed proof of payment to Wesbank as requested. Then I received yet another e-mail from Wesbank stating that they cannot verify my e-mail. This whole process took about a month. We then eventually received the parcel and saw that only ONE vehicle papers was in this parcel and not the other vehicle we requested and paid for. This is utterly shocking and disappointing as Wesbank has been back and forth with us regarding this papers.