JO
Jeremy O

1 reviews | Active since Nov 2014

12 Jan 2021, 16:02

Dissatisfaction with Wesbank

I have a car loan with Wesbank. Before the pandemic I have always paid my accounts but I was retrenched during covid and also had to close my side business. Funds have dried up but I’m hoping to get work soon. However, Wesbank have shown very little sympathy. They first threatened to reposes my vehicle during the pandemic even though I tried to come to an agreement of an amount affordable to pay. I could not afford the amount they were demanding and they have now put interest on that amount owned which they are demanding as well as an increased installment amount which I cannot afford to pay right now.

They have handed me over to attorneys and they said they will now repose the car, value it and auction it off. They said I will have to cover the shortfall even though this is against my will.

I think this is very inconsiderate given we are dealing with a pandemic of this proportion. I feel they should be a bit more understanding.

Regards

0
Replies (2)
WesBank
WesBank's reply12 Jan 2021, 16:44
Official
Dear Jeremy 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
JO
Jeremy O's update12 Jan 2021, 16:58
Reviewer Update
Thank you