1 reviews | Active since Apr 2012
Dissapointed
I've been a client of wesbank for 2 years for my 2011 Suzuki Alto. I've always kept Wesbank informed of my payments and actions, especially when I went on unpaid maternity leave last year. I've been happy with the service so far until today. My account was settled by Barons on 21/04, I called customer service to ensure that my account would not be debited on the 28/04 as I had a manual debit arranged and the normal instalment. I spoke to Nonie on the 23/04 and She assured me that it would not be debited as the account was in prep for closure. Today my account has been debited for the manual debit order of R1000 and now being told by Bulelani that I need to wait until Monday. I then spoke to Imraan, his team leader & because they thought I was on hold, Imraan had the nerve to say \This ****** client was in arrears...."etc when they realised I was not on hold"
Thank you for your concerns highlighted. We apologise sincerely for the inconvenience caused and regret the way in which your matter was handled by our employee. We have investigated the allegations and dealt with the issue internally. Your bank has confirmed that your funds will be reversed so no refund from our side is required.
We trust that this meets your requirements and that your faith in WesBank has been restored.
Yours faithfully,
WesBank
Thank you for your concerns highlighted. We apologise sincerely for the inconvenience caused and regret the way in which your matter was handled by our employee. We have investigated the allegations and dealt with the issue internally. Your bank has confirmed that your funds will be reversed so no refund from our side is required.
We trust that this meets your requirements and that your faith in WesBank has been restored.
Yours faithfully,
WesBank