MS
Morne S

1 reviews | Active since Jul 2011

20 Nov 2018, 09:43

Disrespectful and poor marking campaigns by WesBank

WesBank keeps on sending me SPAM SMSs every couple of weeks, despite me clicking on their Opt Out url, which has poor security standards and never seems to process the opt out correctly.

This is not compliant with POPI and marketing standards.

WesBank, should I ever need a loan you will be last institution which I approach. I find your marketing very disrespectful and the processes appalling. Who ever does you marketing is doing significant brand damage!

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Replies (1)
WesBank
WesBank's reply20 Nov 2018, 10:52
Official
Dear Morne,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter.

Your reference number is CRS854E8.

Regards,

Annalize Joubert
WesBank Service Resolution