MW
MIKE W
1 reviews | Active since Feb 2010
22 Apr 2020, 09:51
DISMAL SERVICE FROM WESBANK
I have tried to contact to contact Wesbank via telephone and email since last week. Firstly , the contact numbers on the vehicle monthly statement , are incorrect. Secondly , you try call them and you just get left holding on forever.So you try email them. A week later ,and 3 e,ails,yet not a single response......
What pathetic service in a time like this.
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Replies (2)0
Replies (2)
WesBank's replyOfficial
22 Apr 2020, 10:12Dear Mike
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply22 Apr 2020, 10:12
Official
Dear Mike
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
MW
MIKE W's updateReviewer Update
22 Apr 2020, 10:20Amazing how quickly Wesbank can respond when you do a write up on them. Why can they not just give a decent service upfront ,so one does not need to put them in a negative light before they respond?????
MW
MIKE W's update22 Apr 2020, 10:20
Reviewer Update
Amazing how quickly Wesbank can respond when you do a write up on them. Why can they not just give a decent service upfront ,so one does not need to put them in a negative light before they respond?????