Dismal service!!!

I received two separate emails from Wesbank towards the end of February 2022 relating to a facilitation fee and/or agent fee being charged by them in error.

I have since sent two follow up emails each to both the facilitation email and general service email addresses since then and to date have received NO response. I explained in my email that I could not be contacted telephonically as I don't reside in SA at the moment but requested that same be dealt with over email.... AND I STILL WAIT...

This is my second bad experience with Wesbank in the last 6 months and I guess if one doesn't go onto this platform and publicly complain, no one will reply nor care!

I can only be contacted via whatsapp on my number below but my email address on file still WORKS!