Disgusting Wesbank service

As part of my application for Wesbank to finance a purchase of a motorbike, I had to arrange for Dekra to issue a COR which is valid for 60 days. I now have 2 weeks left of the 60 days, and I still haven't received my NATIS document reflecting my name from Wesbank, so I still can't get it licensed. This is after emailing (various people, one of them being Patrick Walker), using Twitter, phoning, even having someone within the car industry trying on my behalf, everything to no joy. The latest answer from them is that by the end of this week I will "hear" back from Wesbank about the document, since the registration unit has been backlogged. Today is Monday, so still going to take another week just to update me.

Speaking to Tebogo on the phone (almost 16 minutes) today, she agreed with me that that if the COR lapses I can withhold repayments until such time that Wesbank then pay for a new COR to be done at their own cost.

The service has been absolutely disgusting, and I regret dealing with them. Their telephonic support is expensive because you are always on hold after going through their various options, and then worse is to then be cut off and starting the process again.