Disgusting treatment

I have been dealing with these 2 people with regard to the appauling service I received from Steering Auto in Benoni. Today I received a call from Greg Mpakanye requesting that I retrack my report on Hello Peter as Steering auto would pay back the deposit I paid and the Money I paid to repair the car. I have gone to look for another car and was horribly insulted by the new dealership Kia East Rand as the sales man told me I can not get the vehicle Until the Deposit had been paid. I called Jo Mitchley- wesbank and told her about the humiliating call who proceeded to be condescending and when I requested her to send me an email acknowledging my request to terminate all business with wesbank as the previous deal had been uplifted she threw the phone down in my ear. These 2 people kept telling me not to be emotional, but is the business that provides for your family not an emmotional Matter. Is it not serious loss of income when you have bills to pay according to them is not an emmotional matter. I have told them I want this matter to go to the Ombudsman. I will no longer be bul**** by Wesbank working for and with Steering auto against me.