Disgusting shocking service

Not even worth a 1 star rating. The most pathetic disgusting car finance institution ever!!!! No actual response to my "millions" of emails requesting a payment arrangement due to me being in the Events Industry and directly affected by the current pandemic. I was told to fill out a covid relief application which I did on 14th April. Followed up on a weekly basis and no response. Sent numerous emails to a whole lot of different email addresses and guess what - no response!!!!! When I phoned in to the call centre the call gets cut after being transferred and put on hold for damn 29 minutes!!!!!!! Another email sent as a follow up with my ID number and account number and the reply I receive is that the only account they have on record is an account from 2010 which has been settled and closed...... Then out of the blue yesterday I get a shocking whatsapp message from a tracer investigator who tells me I need to handover cash (for the arrears) or the keys to the vehicle. Just what the actual f**k???? According to him I can try and call someone at wesbank but they won't answer or reply - definitely no lie in that, and I should do what is best for me and my name by meeting him and handing over the vehicle. He also then tells me that my covid application was declined on the 22 June - wow Wesbank that's the first time I ever heard of that!!!!!!!!!! He couldn't even give me a reason why it was declined. Tried calling wesbank again just after 4pm and get an answering machine that says working hours are until 4pm. Well do they actually work considering it's been 4 months of no assistance what so damn ever. I have never had so much regret about a decision made, you are the worst car finance bank ever. Absolutely disgusting how you are treating clients during an awful time that is no fault of ours. What I can say is that once this is all over you will be left with hardly any clients as the amount of complaints on this platform about you speaks volumes!!!!!!!!!