SE
Shaun E
1 reviews | Active since Jun 2016
07 Jun 2016, 06:47
Disgusting Services and Threats
<p>After numerous calls from Wesbank requesting confirmation of insurnace, i have request them to send this request in writing via email because of the amount of ***** going around these days</p> <p><br />Nothing has been received after numerous request</p> <p> </p> <p>I receive a sms this morning stating they have not received confirmation and will be loading a limited insurance policy on my account</p> <p> </p> <p>I have no issue sending such confirmation to Wesbank, but nothing has been received in writing!</p> <p> </p> <p>I will take this matter to the Ombudsman if ANY insurance policy is loaded on my account</p>
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WesBank's replyOfficial
09 Jun 2016, 12:49Good day
Thank you for your concerns highlighted.
Your vehicle is one of your most valuable assets and like you, we are concerned that you remain protected should your vehicle be ****** or written off. In terms of your credit agreement with WesBank you are required to purchase and maintain comprehensive insurance in respect of the vehicle while it is financed with us. Notwithstanding that you have supp**** us with a copy of your insurance at the inception of this agreement, WesBank have experienced that insurance details either change or lapse over this period of time. It is always in the interest of our clients and the Bank to ensure that the asset is covered to prevent financial losses to either party. Hollard and Direct Axis has been mandated by WesBank to contact you for proof of insurance.
You have been contacted by the insurance representatives and your insurance details have been updated.
Kind regards,
WesBank
WesBank's reply09 Jun 2016, 12:49
Official
Good day
Thank you for your concerns highlighted.
Your vehicle is one of your most valuable assets and like you, we are concerned that you remain protected should your vehicle be ****** or written off. In terms of your credit agreement with WesBank you are required to purchase and maintain comprehensive insurance in respect of the vehicle while it is financed with us. Notwithstanding that you have supp**** us with a copy of your insurance at the inception of this agreement, WesBank have experienced that insurance details either change or lapse over this period of time. It is always in the interest of our clients and the Bank to ensure that the asset is covered to prevent financial losses to either party. Hollard and Direct Axis has been mandated by WesBank to contact you for proof of insurance.
You have been contacted by the insurance representatives and your insurance details have been updated.
Kind regards,
WesBank