Disgusting service no customer service received from ombudsmans office

So I have made contact with Westbank more than a month ago and more than once with the contact centre agents, I have also contacted the ombudsman office sent a complaint online via the link in the email sent to me and then still no response I mean from the ombudsmans office does that even happen like don't they care about their customers and their horrible experiences. I sent Cynthia Thalia an email to say no one has made contact with me regarding my case and she don't even respond to me like what kind of ********* behavior is this from such a huge company. They know what my case is and I requested them to contact me and to review my contract with regards to my car I have with them. My details are Stephnie Layters. Contact number ***. Alternative number ***

I need someone to call me today and give me answers on what process to follow you should be long out of your holiday mood and help people who need it.,and this case could have been resolved long ago but due to your agents incompetence and no service received from the ombudsman office I am still in this mess and not sure what is happening. I want to know what happens in a case where I am successfully medically boarded from work and now that I am no longer getting a monthly salary how does one go from here with regards to my car monthly payments and also I know that the policies I have in place should cover my balance left. When u call me I expect answers as this is not the first time I mention this case to you.