Disgusting service from Westbank

Payed off my account in January westbank took money off my account in February and March when I phoned they did not pick up any payment, I phoned many times and still no one could help me. Westbanks service is absolutely disgraceful we are now in March and I'm still waiting for feedback on the refund. I had to ask a personal favourite from someone else to fix my account because westbank was useless in helping me. I would not recommend using westbank for anything. Very annoyed i had to wait about two months just to sort the problem out!!!