JM
Jeandré Maritz
1 reviews | Active since Oct 2019
14 Jul 2020, 13:36
Disgusting service from Wesbank
I requested to have my installment amount increased and requested feedback on how this would affect my term. My installment was only increased for 1 month. I have sent numerous emails and it has been over a week now without a single response. Also cannot get through at all when I call them.
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Replies (2)JM
Jeandré Maritz's updateReviewer Update
14 Jul 2020, 14:10So I finally got through to Wesbank and let's just say it was less than helpful.. My initial installment was R1330 over 60 months, so the total I pay back is R79 800.00.. After increasing my payments to R2000.00 a month my terms is now +/-40 months.. Meaning I pay back R80 000.00.. How is it possible that I save absolutely nothing on interest by paying my vehicle off sooner? Either the person I spoke to is completely uneducated or Wesbank is robbing me? I want this sorted out today
JM
Jeandré Maritz's update14 Jul 2020, 14:10
Reviewer Update
So I finally got through to Wesbank and let's just say it was less than helpful.. My initial installment was R1330 over 60 months, so the total I pay back is R79 800.00.. After increasing my payments to R2000.00 a month my terms is now +/-40 months.. Meaning I pay back R80 000.00.. How is it possible that I save absolutely nothing on interest by paying my vehicle off sooner? Either the person I spoke to is completely uneducated or Wesbank is robbing me? I want this sorted out today
WesBank's replyOfficial
14 Jul 2020, 14:52Dear Jeandré Maritz,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply14 Jul 2020, 14:52
Official
Dear Jeandré Maritz,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution