Disgusting service from Wesbank

If I could give Wesbank 0 stars, I would. I have been phoning in about a refund on my car account, as I settled my car with an amount that was more than what was owed on the car. As a result, I have been phoning in to request a refund.

Every time I phoned in, after 11 minutes of the phone just ringing, the call would just be cut on its own. What disgusting customer service is that?

Do you only wish to finance our cars, but not servicing us? Absolutely deplorable! No person wants to wait on a customer service line for longer than 11 minutes, let alone have the call be cut after 11 minutes each time as well.

Absolutely horid!