LR
Larnel R

1 reviews | Active since Aug 2024

30 May 2025, 12:37

Disgusting service from WESBANK

Possibly the worst service from Wesbank, from switchboard operators who have not idea what is going on, to the actual consultants.

I paid off my vehicle on 2 May 2025. First of all, the debit order went off on the 7th May, which was included in the settlement, so I am waiting for a refund .... Furthermore, on 30 May, I am still waiting for the NATIS papers to be ready for collection.

Disgusting service. I am so glad my new vehicle is not through WESBANK.

0
Replies (1)
WesBank
WesBank's reply30 May 2025, 13:02
Official
Dear Larnel Rushmere

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution