Disgusting service

Good day

I am writing this out of desperation as I do not get any joy from Wesbank. I am an Estate Agent of which everyone is aware of their processes. I have app**** for a payment holiday as announced by the President of S.A. when the lockdown started towards the end of March. Now what I understand from the President is that if your account was in good standing, one will qualify for the payment holiday. After various calls, which were never answered, I have attempted via mail to arrange the payment holiday. Only in July, I received a "generic" letter declining my application. I have responded on their mail to advise me under which category/reasons do I fall of which I never received in answers. Since then I am constantly threatened and harassed by phone calls. I have made some payments but my account is still in arrears. Don't they EVER look at your history over the past 30 years with them or do they only call with threats that they are going to confiscate the vehicle? Don't they understand that if I don't have a car, I will not be able to generate an income? As stated previously, I did and attempt my utmost best to pay whatever I can. This is obviously a sign to at least pay something and that I am not hiding or eloping from my responsibilities. Never, ever will I recommend anyone to finance their vehicle through Wesbank or even consider buying another car from them. If need be I will write a letter to the President of S.A and this is not a threat. What happened in the country, was not caused by me and I am just one of the customers that are highly disappointed with Wesbank as can see on social media. But I am not leaving it here. I expect solutions as prior to the lockdown my account was up to date