NM
Ntha M
1 reviews | Active since Jan 2012
06 Jul 2020, 07:46
Disgusting Service
I have logged 1x query with Wesbank twice. 1st on the 30th May *** I was told someone will contact me in 48hours and no one ever bothered to and I followed up again on the 11th June. I was informed the matter was escalated and todate no one has ever bothered to contact me.
Is this how you treat your customers? This service is pathetic. I will never use Wesbank I will consider other banks that actually do care about customer service. I need feedback before lunch time today.
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WesBank's replyOfficial
06 Jul 2020, 09:33Dear Nthabaleng,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply06 Jul 2020, 09:33
Official
Dear Nthabaleng,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution