Disgusting Service at Wesbank

Due to the *********** staff at Wesbank I am being threatened with further action for not keeping up to an arrangement. Firstly, I have not made any arrangement with Wesbank to not keep up to. Being hounded like a ******** for the faults and failures of Wesbank staff is totally disgusting and unprofessional to say the least. When I changed banks years ago Wesbank *********** staff failed to change my banking details which resulted in a payment skip which I have queried on numerous occasions. This was the only payment skipped and all other payments made to date , even during lockdown. All other debit orders went off without a glitch, even a cashpower loan debit order so why not the Wesbank one. Wesbank deal with your *********** staff before you charge people interest and hound them like *********. Surprisingly , you threaten me with further action when you offer people financial relief during covid-19 but hound me for a skipped payment due to the negligence of YOUR staff. Your records will prove that I have been making payments regularly even during covid-19 lockdown. This is the worst service provider and I regret dealing with Wesbank.