KC
Kerri C
1 reviews | Active since Jan 2013
03 Feb 2021, 18:19
DISGUSTING SERVICE AND COMMUNICATION FROM WESBANK CASH POWER LOAN
It has taken 10 days 8 hrs in total on the cellphone to accept and finalise the contract for a loan, R5k. The consultant Themba, Celestie, Andiswe and Amanda advise they will call me back and never do. I have spent endless hrs holding on for the consultant to answer and put down the phone. I receive endless sms and they then cancel the loan and I call in again and again begging for someone to assist. I try escalating this and yet another person lies and hangs up. When i pay the loan up in a few days I will be making this known to all media and all umbudsman possible. This is a disgrace and unprofessional service.
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Replies (1)WesBank's replyOfficial
04 Feb 2021, 08:51Dear Kerri
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply04 Feb 2021, 08:51
Official
Dear Kerri
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
