KC
Kerri C

1 reviews | Active since Jan 2013

03 Feb 2021, 18:19

DISGUSTING SERVICE AND COMMUNICATION FROM WESBANK CASH POWER LOAN

It has taken 10 days 8 hrs in total on the cellphone to accept and finalise the contract for a loan, R5k. The consultant Themba, Celestie, Andiswe and Amanda advise they will call me back and never do. I have spent endless hrs holding on for the consultant to answer and put down the phone. I receive endless sms and they then cancel the loan and I call in again and again begging for someone to assist. I try escalating this and yet another person lies and hangs up. When i pay the loan up in a few days I will be making this known to all media and all umbudsman possible. This is a disgrace and unprofessional service.

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Replies (1)
WesBank
WesBank's reply04 Feb 2021, 08:51
Official
Dear Kerri

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution