NB
Nicky B
1 reviews | Active since Jul 2010
07 Oct 2019, 10:00
Disgusting service
I am being bombarded by sms messages and emails about being charged for additional insurance cover as I haven't furnished proof of insurance. I have emailed it several times, tried calling the call centre several times, and am now at the point of moving both my car finance deals away from Wesbank unless someone responds today
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
07 Oct 2019, 10:42Dear Nicky
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply07 Oct 2019, 10:42
Official
Dear Nicky
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
NB
Nicky B's updateReviewer Update
07 Oct 2019, 11:15Man thanks Rodney for your prompt response to look into this - much appreciated
NB
Nicky B's update07 Oct 2019, 11:15
Reviewer Update
Man thanks Rodney for your prompt response to look into this - much appreciated