CR
Christa R

1 reviews | Active since Jun 2016

17 Aug 2016, 19:49

Disgusting Service

<p>On 20/7/2016 I spoke to a lady from Wesbank with regards to my numerous requests for a Capital Reduction with my advanced payment. I explained that I want my debit order increased to R1500 per month and the R7000 in advanced payment to be taken off my capital amount. Wesbank has done exactly the opposite. They took the R7000 and reduced my payments. What is wrong with you people that you cannot adhere to a simple request. My account number ********** 3552</p>

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Replies (1)
WesBank
WesBank's reply29 Aug 2016, 10:17
Official

Good day

Thank you for sharing your concerns affording us the opportunity to assist you. The relevant management have communicated with you to discuss the matter in detail in respect of the capital reduction process.

We trust that the matter was handled to your satisfaction.

Kind regards

WesBank