disgusting service

I am trying to finance my vehicle through my company. Firstly wesbank's website is useless. Secondly Nandipa who is supposed to be assisting me claims to not receive my emails, does not call me back and this deal has been dragging since the 25th of October. Please allocate someone who actually cares about clients to my case? The owner of the vehicle is emigrating this is an extremely urgent deal and Wesbank seriously cannot be bothered. Disgusted with your service Wesbank totally uninspiring!