GW
Gary W

1 reviews | Active since Apr 2015

16 Apr 2015, 18:46

Disgusting service

Hi Lorraine, <br> <br> YI have tried now for 3 days to get hold of you and left a message from you yesterday to call me which of course you did not. I have many tried many times to get hold of you, and finally hanging up after more than 5 mins.<br> <br> Please call me urgently to discuss my re finance of my vehicles balloon payment. I sent this application to the both of you and Refiloe twice with no reply, in our last conversation I said that I would pay the new amount once you have sent the re finance through to me. I don't think that Wesbank management would be happy with the way this has been handled, or they don't care because clients come to your door everyday looking for finance so why bother about the few you might lose along the way.<br> <br> Look at MFC professional and efficient system, they send you a notification giving you an option of settling of a 12 to 48 months of refinancing the vehicle, sign which one, and then scan and send through, no later than the next morning MFC sent me a form confirming the arrangement and bang all in order. <br> <br> I have been on this issue with you since beginning of February, different service don't you think, one professional and one that does not give a sh---, d

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Replies (1)
WesBank
WesBank's reply21 Apr 2015, 13:10
Official
Hello Gary Wagner,

Thank you for bringing your dissatisfaction to our attention affording us an opportunity to highlight areas of concern to the relevant departments within the Bank.

We wish to confirm that the application has been loaded and we have contacted you to discuss the contractual details.

We trust that our efforts have restored your faith in WesBank.

Yours faithfully,
WesBank