DISGUSTING, RUDE, INSENSITIVE AND NASTY SERVICE

A consultant from Wesbank contact me to guilt and harrass me into making a payment on my outstanding account. Firstly, I lost my job prior to the lockdown and my income has severely been impacted. I have been trying to manage my payments as and when I can and as such my account got into arrears. Wesbank have not ONCE offered relief or any assistance. Instead I get this rude man call me and tell me that I need to pay the full amount by the next day. This is not only ludicrous as if I had the funds I would have paid. I then informed him that I will try and get the funds by asking family and I managed to get an amount to pay but only after payday. I immediately informed him that I will make the payment whereby he told me that he does not accept my arrangement as I am unemployed and that he will be referring it to his colleague!!! I HAVE NOT IN 10 YEARS IN BEING IN THE FINANCIAL INDUSTRY AND EX FNB EMPLOYEE EVER HEARD SUCH A RUDE AND NASTY PERSON. How can Wesbank refuse a payment???? Since when dont they care about their clients????? The account has been up to date most of the times and calling after a devastating pandemic this is how they treat people.. ITS DISGUSTING... Once I settle this account, I will NEVER let anyone do business with them again!!!!!!!!!!!!!!!!!