1 reviews | Active since Jul 2016
Disgusting level of service
<p>I had an issue with Wesbank and eventually lodged a formal complaint. When I got the call from someone who I expected to be totally objective to resolve the dispute I ended up nearly being harassed because little did I know that the person who I complained about was sitting with the one appointed to solve my dispute. Never in my life have I ever had to deal with such an unprofessional group of individuals representing a company like Wesbank. She might be your friend today lady.... but no matter how you try convince yourself.... She is wrong! Wesbank will never have me as a customer again. I expected Wesbank to employ adults with a reasonable sense of logic, but boy was I wrong. It's pathetic actually to think grown woman can be so childish in a corporate environment. All I can say is good riddance. I wish Wesbank the best of luck in securing customers at this rate.</p>
Good day
Thank you for your concerns highlighted and affording us the opportunity to investigate the complaint.
As a service driven organisation WesBank strives to constantly deliver exceptional customer service. We are busy investigating the allegations pertaining to any shortcomings by our staff members. Please rest assured that we will resolve this matter and one of our senior staff members will be in contact with you shortly with feedback.
Yours In Service,
WesBank
Good day
Thank you for your concerns highlighted and affording us the opportunity to investigate the complaint.
As a service driven organisation WesBank strives to constantly deliver exceptional customer service. We are busy investigating the allegations pertaining to any shortcomings by our staff members. Please rest assured that we will resolve this matter and one of our senior staff members will be in contact with you shortly with feedback.
Yours In Service,
WesBank
Good day
Thank you again for raising your concerns and affording us the opportunity to investigate the matter.
We have now contacted and provided a detailed explanation on our findings in response to the allegations made against a staff member. We are currently also attending to your account as per our discussions and will revert with further feedback as soon as possible.
We trust that our efforts have restored your faith in us.
Yours in Service,
WesBank.
Good day
Thank you again for raising your concerns and affording us the opportunity to investigate the matter.
We have now contacted and provided a detailed explanation on our findings in response to the allegations made against a staff member. We are currently also attending to your account as per our discussions and will revert with further feedback as soon as possible.
We trust that our efforts have restored your faith in us.
Yours in Service,
WesBank.
