PN
Phila N
1 reviews | Active since Sept 2021
22 Sept 2021, 16:26
Disgusting customer service
It's been a month since I'm waiting for Wesbank to respond to my query . Follow up emails and calls have been made but still no answer. After 8 years of paying my car and their interest, Wesbank still wants to me to pay R6000 legal fees which were reversed in 2019 (because I queried them) now that I'm settling my account there are adding them again. I have paid Wesbank all money and I'm not going to pay that R6000 all I want is my paid up letter and my Natis. I'm so disgusted with their service nobody seems to care.😒😒😒
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WesBank's replyOfficial
23 Sept 2021, 09:55Dear Phila Nyoka,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply23 Sept 2021, 09:55
Official
Dear Phila Nyoka,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution